FAQ
Sizing & Fit
How do I find my size?
Check our size chart on each product page before ordering. It includes measurements for chest, waist, hips, and length so you can compare to your own body measurements rather than relying on standard S/M/L labels.
What if I'm between sizes?
We recommend sizing up for a relaxed fit or sizing down for a fitted look. Feel free to contact us before ordering if you're unsure — we're happy to help.
Can I request a custom size outside your standard chart?
Yes, many of our items can be made to custom measurements for an additional fee. Mention this in the order notes or contact us directly.
Shipping & Returns
How long does shipping take?
Standard orders ship within [X] business days, with delivery taking an additional [X–X] days depending on location. Custom orders may take longer due to production time — see the Custom Orders section below.
Do you ship internationally?
It depends — let us know your country at checkout and we'll confirm shipping options and costs.
What's your return policy?
Unworn, unwashed items in original condition can be returned within [X] days of delivery for a refund or exchange. Because custom and personalized items are made specifically for you, they are **final sale** unless there's a manufacturing defect or error on our part.
My item arrived damaged or wrong — what now?
Contact us within [X] days of delivery with photos of the issue, and we'll arrange a replacement or refund.
Custom Orders & Personalization
How does the customization process work?
After placing your order, you'll submit your design details (text, image, color, placement, etc.) through our order form or by email. We'll send a proof for your approval before production begins.
Can I see a proof before it's made?
Yes — we provide a digital proof for all custom orders. Production starts only after you approve it, so please review carefully for spelling and placement.
How long does a custom order take to produce?
Custom items typically take [X] business days to produce before shipping, on top of standard shipping time.
Can I cancel or change a custom order after submitting?
Changes or cancellations are possible only before production begins. Once a proof is approved and production starts, the order cannot be modified or canceled.
Payment & Care Instructions
What payment methods do you accept?
We accept major credit/debit cards, [PayPal/Shop Pay/etc.], and other checkout options shown at checkout.
Is my payment information secure?
Yes, all payments are processed through encrypted, secure checkout — we never store your card details.
How should I care for my custom apparel?
To preserve prints and embroidery, turn garments inside out before washing, use cold water, and avoid high heat in the dryer. Specific care instructions are included on the product tag and order confirmation.
Do prices include personalization fees?
Personalization is included in the listed price unless otherwise noted. Add-ons like extra colors, premium fabrics, or rush production may carry additional charges shown before checkout.